Alert Configuration

Alerts notify staff when attention is required. Configuration controls what triggers alerts and how they escalate.

Alert Types

Type	Trigger	Automatic
Observation Overdue	No observation within interval + 50%	Yes
Vital Critical	Vital signs outside safe ranges	Yes
1:1 Gap	Break in continuous observation	Yes
Fall Detected	Sensor detects fall pattern	Yes
Bed Exit	Patient leaves bed (nighttime)	Yes
Elopement	Patient leaves designated area	Yes
Geofence Violation	Patient crosses boundary	Yes
Wearable Tamper	Patient removes/damages wearable	Yes

Escalation Configuration

Alerts escalate through levels until acknowledged. Configure escalation at the unit level.

Escalation Levels

Level	Default Delay	Typical Recipient
1	Immediate	Assigned staff
2	+5 minutes	Charge nurse
3	+10 minutes	Unit manager
4	+15 minutes	Director/Admin on call

Customizing Escalation

1. Navigate to Settings > Units > [Unit Name]
2. Open Alert Settings
3. Adjust delays for each level
4. Configure recipient roles for each level
5. Tap Save

Vital Sign Thresholds

Critical vital alerts trigger when values fall outside these ranges:

Vital	Low Threshold	High Threshold
Heart Rate	< 50 bpm	> 120 bpm
Systolic BP	< 80 mmHg	> 180 mmHg
Diastolic BP	< 50 mmHg	> 110 mmHg
Respiratory Rate	< 8 /min	> 30 /min
SpO2	< 90%	—
Temperature	< 95°F	> 103°F

note

Vital thresholds cannot currently be customized per-facility. Contact Vigil support if your protocols require different thresholds.

Push Notifications

Staff receive push notifications for:

• Alerts at their escalation level
• Alerts for their assigned patients
• Delegated alerts

Notification settings can be managed per-device in the app settings.

Alert Priority

Alerts have priority levels affecting notification behavior:

Priority	Notification	Examples
Critical	Sound, vibration, persistent	Fall detected, vital critical
High	Sound, vibration	1:1 gap, elopement
Medium	Sound	Observation overdue
Low	Silent	Informational